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Frequently
Asked Questions (FAQs)
IMPORTANT!
ATTENTION ALL EMS TODAY 2010 CONFERENCE ATTENDEES
KEEP YOUR BADGE!!! KEEP YOUR BADGE!!! KEEP YOUR BADGE!!!
If you discard or misplace your badge, registration papers or other conference materials containing your ID number, it may take up to 3 business days to obtain your ID number through Product Support.
You will need your ID number in order to obtain your certificate.
* * * * * * * * * * * *
* * * * * * * * * * * * * * * * * * * * * *
Please review your EMS Today 2010 Conference certificate online as soon as possible, prior to June 30, 2010. Session Verification Request forms will not be accepted after this date.
CLICK HERE to obtain instructions for accessing your EMS Today 2010 certificate [instructions also available in PDF* and Word formats (suitable for printing)]. Even if you will not print your certificate now, it is important that you review your certificate promptly to make sure that the sessions you attended appear accurately and completely on your certificate.
If session information is correct, but your name and/or license credentials are misspelled or inaccurate, CLICK HERE for information on how to proceed.
If a session that you attended does not appear on your certificate, the deadline for submitting a Session Verification Request form has expired.
The deadline to submit Session Verification requests is June 30, 2010. Session verification requests will not be accepted after this date.
If you submitted a Form prior to the deadline, please allow at least 5 business days for confirmation and completion of your request.
*Don’t have Adobe Acrobat Reader already? Here’s how to download it onto your PC for free.
Instructions also available in printable Word format
ABOUT THE
CONFERENCE
How do I obtain a receipt/proof of
purchase for the conference?
ABOUT
CERTIFICATES
When will certificates
be available online?
Why do I only have until June 30, 2010 to
retrieve my certificate?
How do I access my EMS Today 2010
certificate?
I tried to proceed to my
certificate but nothing happens. What should I do?
I don’t have a printer. Can you
mail me my certificate?
I attended the EMS Today
Conference in the past (2009 and earlier). How do I obtain my certificate?
I lost my badge. How do I obtain my
badge/registration ID number?
PA Attendees
only: What are the Pennsylvania-approved ConEd Numbers for the
sessions I attended?
A session that I attended is not
listed on my certificate at all. Who do I contact? (2010 attendees only)
ABOUT
SESSION HANDOUTS
Where do I access the handout(s) for
the session(s) that I attended?
There is no handout listed for the
session that I attended. What do I do?
How do I open/print a handout for a
session where the file seems to be too large to access?
My question is not listed here.
How do I get assistance?
ABOUT THE CONFERENCE
2010 Conference Brochure
Find out more! Get the details
in the new digital EMS Today 2010 conference brochure. This year we are
going green and hosting the conference brochure online.
(or copy & paste http://emstoday.epubxpress.com/ into your browser’s address bar)
Having trouble
viewing the digital brochure?
- Download the brochure PDF here
- Download the Conference-at-a-Glance here
- Browse
the session listing here
Refer to EMS Today 2010 Conference Education and Training site for more information.
How do I obtain a receipt/proof
of purchase for the conference?
If you would like to obtain a receipt for Payment of conference fees, contact:
EMS Today Registration Dept.
Reed Exhibitions
383 Main Ave.
Norwalk, CT 06851
You can also call or email them.
I have additional questions specific
to the conference (not related to certificates or handouts). Who do I contact?
General Conference
Inquiries*
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Phone: |
800-875-7556 |
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Email: |
CLICK HERE to obtain additional information for contacting the EMS Today Team (Sales & Sponsorships, Marketing, etc).
ABOUT CERTIFICATES
When will certificates be
available online?
Certificates will be available online Monday, March 15, 2010.
Click here to view step-by-step instructions for accessing
certificates.
Also available in printable formats: Adobe PDF* WORD
*Don’t have Adobe Acrobat Reader already? Here’s how to download
it onto your PC for free.
Also available in printable Word format
Why do I only have until June 30, 2010 to retrieve my
certificate?
You only have until June 30, 2010 to submit requests for revisions of sessions attended. You will be able to view/print your certificate at any time after this date.
How do I access my EMS Today
2010 Conference certificate?
To access your certificate, enter your Badge/Registration ID number (without leading zeroes) in both the login and password fields.
For example, if your registration number is 0012, only enter 12 in BOTH fields.
Click here to view step-by-step instructions for accessing
certificates.
Also available in printable formats: Adobe PDF* WORD
*Don’t have Adobe Acrobat Reader already? Here’s how to download
it onto your PC for free.
Also available in printable Word format
I tried to proceed to my
certificate but nothing happens. What should I do?
Make sure that pop-up blockers are OFF (disabled). You may not be able to access certificates or other documents if pop-up blockers are enabled on your computer.
I don’t have a printer. Can you
mail me my certificate?
We do not print and mail certificates to attendees. You can access your certificate anywhere there is Internet access and a printer provided, such as your place of business or a public library.
Click here to view step-by-step instructions for accessing
certificates.
Also available in printable formats: Adobe PDF* WORD
*Don’t have Adobe Acrobat Reader already? Here’s how to download
it onto your PC for free.
Also available in printable Word format
I attended the EMS Today Conference
in the past (2009 and earlier). How do I obtain my certificate?
Also available in printable formats: Adobe PDF* WORD
*Don’t have Adobe Acrobat Reader already? Here’s how to download
it onto your PC for free.
Also available in printable Word format
Please note,
certificates from the EMS Today 2006 and 2007 Conferences will no longer be
made available online after December 31, 2010.
I registered at www.JEMSprepare.com but I do not see where to
print my certificate from the conference. What should I do?
You do NOT need to log in or
register in order to obtain current or past conference certificates. Click here to view step-by-step instructions for accessing
certificates.
Also available in printable formats: Adobe PDF* WORD
*Don’t have Adobe Acrobat Reader already? Here’s how to download
it onto your PC for free.
Also available in printable Word format
I already have a login and
password because I completed JEMSprepare courses for CE credit before. How do I
access my conference certificate?
You do NOT need to log in or
register in order to obtain current or past conference certificates. Click here to view step-by-step instructions for accessing
certificates.
Also available in printable formats: Adobe PDF* WORD
*Don’t have Adobe Acrobat Reader already? Here’s how to download
it onto your PC for free.
Also available in printable Word format
I lost my badge. How do I
obtain my badge/registration ID number?
You will need your ID number in order to obtain your EMS Today Conference certificate, and for submitting any inquiries regarding your attendance. The ID number is located on documents provided when registering for the conference. Contact your employer if registration was completed by them on your behalf, or refer to these documents if you still have them in your possession.
You may also email JEMS-support@mcstrategies.com (recommended) and request your conference badge ID number. When emailing us, be sure to include:
· Full name as it appeared on conference documents
· State of residence
· Phone number where you can be reached in case we have additional questions
· Detailed description of your request
Although most inquiries are handled within 24 hours, please allow up to 72 hours to receive a resolution to your issue (excluding weekends and holidays).
I
entered my badge/registration ID number but my certificate doesn’t appear. What
went wrong?
Double-check that you entered your
ID number in both login and password fields correctly. Refer to these instructions for more information on
accessing certificates.
Also available in printable formats: Adobe PDF* WORD
*Don’t have Adobe Acrobat Reader already? Here’s how to download
it onto your PC for free.
Also available in printable Word format
Also, make sure that you weren’t provided with alternate registration information at the conference, for instance, if you lost or misplaced your original registration information provided prior to the conference. If this is the case, you may want to try that registration number as well (MULTIPLE REGISTRATION NUMBERS). If you are still unsuccessful with accessing your certificate, contact us.
My sessions are correct, but my
name and/or license credentials are misspelled and/or inaccurate. What should I
do?
For all inquiries directly related to name or license credentials listed on certificates, email JEMS-support@mcstrategies.com. While most inquiries are handled within 24 hours, please allow up to 72 hours to receive a resolution to your inquiry (excluding weekends and holidays).
PA
Attendees only: What are the Pennsylvania-approved
Con Ed Numbers for the sessions I attended?
Conference sessions have been awarded Continuing Education (Con Ed) Units as approved by the Pennsylvania Office of EMS (PA OEMS). To determine the Con Ed Units awarded for sessions you have attended as well as the PA Con Ed number assigned, select one of the following to view the 2010 PA Approved Sessions list:
Click here for HTML format
Click here for Excel format
Click here for PDF* format (suitable for printing)
*Don’t have Adobe Acrobat Reader already? Here’s how to download
it onto your PC for free.
Also available in printable Word format
Session information for Pennsylvania attendees will be forwarded to the PA OEMS on your behalf upon conclusion of the conference. You are also encouraged to print your certificate and keep a copy of it along with the PA Approved Sessions listing for your records.
A session that I attended is
not listed on my certificate at all. Who do I contact? (2010 attendees only)
The deadline to submit a Session Verification Request Form was June 30, 2010 in order to correct inaccurate session information. After this date, no submissions for session corrections will be accepted. If you submitted a Form prior to this date, please allow at least 5 business days for confirmation and completion of your request.
ABOUT SESSION HANDOUTS
Where do I access the
handout(s) for the session(s) that I attended?
Click here to view step-by-step instructions for accessing
handouts.
Also available in printable formats: Adobe PDF* WORD
*Don’t have Adobe Acrobat Reader already? Here’s how to download
it onto your PC for free.
Also available in printable Word format
There is no handout listed for
the session that I attended. What do I do?
If the session title is not listed, it means that handouts were not provided by the speaker for that particular session.
How do I open/print a handout
for a session where the file seems to be too large to access?
You will have to right-click on the session title and select “Save Target As…” option from the drop-down menu that appears. This will allow you to save the file on your computer, which should eliminate the problem. Click HERE to see detailed instructions on how to accomplish this (Under Accessing Handouts).
If you continue to experience issues with saving the file to your computer, email Product Support JEMS-support@mcstrategies.com (recommended) and provide a detailed description of the problem.
You may also call 1-866-291-8470 for assistance during normal business hours (8 AM – 6 PM Eastern Time Mon-Fri excluding holidays). Although most inquiries are handled within 24 hours, please allow up to 72 hours to receive a resolution to your issue (excluding weekends and holidays).
My question is not listed here.
How do I get assistance?
Email Product Support at
JEMS-support@mcstrategies.com (recommended)
and provide a detailed description of your inquiry. Be sure to include your:
· Full name as it appeared on conference documents
· Badge/conference registration ID number, if known
· State of residence
· Phone number where you can be reached in case we have additional questions
· Detailed description of your request
You may also call 1-866-291-8470 for assistance during normal business hours (8 AM – 6 PM Eastern Time Mon-Fri excluding holidays). Although most inquiries are handled within 24 hours, please allow up to 72 hours to receive a resolution to your issue (excluding weekends and holidays).
Last revised by LMP 7/15/2010